Group Programs Representative

As an educational and cultural nonprofit institution, the Intrepid Sea, Air & Space Museum promotes the awareness and understanding of history, science and service through its collections, exhibitions and programming in order to honor our heroes, educate the public and inspire our youth. Located in New York City on the Hudson River, the Intrepid Museum was founded in 1982 with the acquisition of the legendary aircraft carrier Intrepid, a National Historic Landmark. Welcoming one million visitors annually, the Museum also features the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. The Group Programs Representative assists in the creation and implementation of group sales programs and provides a high level of customer service through comprehensive product knowledge and efficient guest relations. Essential Duties and Responsibilities include but are not limited to: Event & Program Management

Implement production of group events including, but not limited to: Operation Slumber, Scout Day, Birthday Parties, Performances, FAM Tours, and any special projects with tourism partners. Deliver content for all events utilizing existing cross departmental resources and creating new resources as needed. Coordinate all event needs with both internal and external contacts including but not limited to: catering, audio visual capabilities, equipment load-in and load-out procedures, space reservations and other vendors. Complete production notes for events and attend weekly production meetings. Updates database and e-blast lists and acts as support for group sales office. Act as support staff for any and all group sales programs and program leaders. Performs other Group Sales department duties as required.

Group Programs Associate

Greets and escorts group sales visitors including school and camp groups, performing groups, senior groups, tour groups and birthday party guests providing orientation and reiterating museum rules and regulations. Assists performance groups with set-up logistics. Participates in Operation Slumber, our sleep over program, by assisting with check in, tours, food service and at times sleeping over to aid with visitor needs; Answers guest’s complaints & inquiries; offers solutions or direction to manager. Operates ticketing system and computes bill (and/or balance due for advanced sales) and ticket printing on paid orders Deliver daily group tickets to box office at start of each day. Sets up and organizes assigned areas & Group Sales storage room as needed. At times will act as point person for birthday parties. This will include but is not limited to coordinating, collecting fees, acting as liason between parents and vendors.

Technical Job SpecificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) and/or 6 months or more of related customer service experience; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos and to effectively present information in one-on-one and small group situations to customers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percent. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work weekends (required), holidays, and other evenings/nights as necessary.

Additional Competence Requirements

Demonstrated track record of high ethical character Must be able to speak clearly and be able to talk in public to individuals or groups Highly organized and ability to manage multiple tasks simultaneously Proficient computer knowledge, including word processing and database software and the ability to operate ticketing system

Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.

Work Environment: While performing the duties of this job, the employee is not exposed to weather conditions. The noise level is usually moderate.

For consideration email resume with salary requirements to: resume@intrepidmuseum.org. Be sure to include the title of the position you are interested in. NO PHONE CALLS. Only those candidates selected for an interview will be contacted.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

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