Salary: DOE + Benefits
Reporting to the Deputy Director of Development, the Manager of Memberships and Donor Relations is responsible for managing the Friends-level ($125–2,499) annual campaign to raise $525,000+ annually, all donor benefits fulfillment, as well as stewardship of current A.C.T. donors of all levels and board members. Benefits fulfillment and stewardship duties include management of the VIP ticket hotline and lounge; ensuring correct recognition for all donors on signage, programs and other collateral; and oversight of stewardship mailings, as well as other duties as directed.
Donor Relationships and Stewardship:
- Guide all donors through exclusive benefits, events, programming, and access to A.C.T. services, as appropriate to their giving level.
- Manage VIP ticket hotline and email for major donors and facilitate requested ticket purchases and changes.
- Manage VIP lounge amenities, train VIP lounge staff, and keep the space attractive, appealing, and appropriate as a high-level membership benefit.
- Maintain close relationships with trustees and major donors. Regularly mingle with major donors in VIP lounge and at development events, often acting as point person at events pertaining to membership fulfilment, such as costume shop and theater tours, tech rehearsal, dress rehearsals, to name a few.
- Manage department’s acknowledgment process, overseeing Development Assistant to ensure timely and accurate acknowledgment of all gifts.
- Manage donor recognition and signage, ensuring accurate listing on all materials, including programs, lobby signage, invitations, and other collateral materials, and oversee donor signage updates.
- Work with Director of Development and Deputy Director of Development to evaluate and shape benefits, including tours, rehearsals, special events; also help craft “surprise and delight” opportunities for board members and major donors.
- Train staff, as needed, on ticketing services, exchanges, and VIP line management.
- Work closely with marketing department to deliver timely and strategic touch points such as stewardship newsletters and benefit reminders.
- Manage Friends-level annual campaign to raise $525,000+ annually.
- Build annual fund donor base through acquisition campaigns; grow revenue from current annual fund base through renewals, upgrades and additional solicitations for donors up to $2,499.
- Secure annual fund gifts through direct mail, telephone solicitation packages, extracting data, and working with design, print and mail house vendors.
- Coordinate direct mail and telefunding campaigns with telemarketing firm, as well as marketing department, developing strategy and scripts, managing lists, and training callers.
- Work with Deputy Director of Development to manage Directors Circle prospect identification and cultivation, engaging and coordinating activities of volunteer co-chairs, trustees, senior staff and other staff members.
- Work closely with marketing department to facilitate online giving and complement direct mail with timely email messages.
- Serve as key liaison between the development and marketing departments to design and produce all print, web, and video materials in support of the annual fund. Manage copy for solicitation letters, emails, webpages, and monthly newsletters.
- Coordinate all aspects of producing campaign materials, including Annual Fund brochure, subscription add-on brochure, and various other fundraising materials as needed.
- Work with Operations Manager to pull and segment lists for annual fundraising campaigns.
- Directly supervise Development Fellow.
- Bachelor’s degree
- Two to three years of development experience, preferably at an arts organization
- Strong computer and database skills; familiarity with the Audience View database is highly desired
- Superior oral, written communication and presentation skills
- Regularly problem solve and negotiate with tact and diplomacy
- Excellent customer service skills and a positive, “can-do” attitude
- Personable, positive and diplomatic individual with integrity and a sense of humor, who works effectively with Board, donors, volunteers and staff
- Strong initiative, self-confidence, creativity, and entrepreneurial skills, who enjoys working as a team player but also has the capability to work independently and as a self-starter
- Well-organized, able to plan and manage strategically yet have sufficient focus on details to assure effective implementation and follow through
- Genuine interest in the arts who understands and supports A.C.T.’s mission with natural ability to articulate this mission and role to others
- An innate ability to inspire those working with him/her toward accomplishing common objectives and goals
This position works normal business hours with periodic evenings and weekends required.