Gain firsthand professional experience in a membership and development office, and learn about the inner workings of a museum. Assist membership staff with important customer service tasks, in person, over the phone, and via email. Work on special projects in support of overarching membership strategy. Perform data entry as needed. Gain experience in marketing strategy, customer service, database and ticketing platforms, and other software.

Department: Membership

Reports to: Director of Membership

Date posted: April 23, 2018

FLSA Status: Unpaid Internship

Schedule: Schedule is flexible: three days or 21hrs per week

Responsibilities:

Assist membership staff with customer service tasks in person at the Museum, over the phone, or via email Perform data entry as needed and pertaining to membership and transaction information Provide general administrative support to the membership department as needed Work on special projects in support of the membership marketing strategy, including competitive analysis research and updating membership manuals

Requirements:

Excellent interpersonal, organizational, writing, and computer skills, including Microsoft Office suite Ability to meet deadlines, work on multiple projects, and interact with members and staff at all levels Be a detail-oriented, creative, thoughtful, energetic team player and self-starter with a good sense of humor and a strong desire to succeed Willingness to work in office and at events, including evenings, weekends, and some National holidays Previous customer service experience a plus Interest in museums, cultural institutions, or nonprofits preferred B.A./B.S. or M.A. candidate, or recent graduate

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