Position : Part-Time Customer Relations AssociateReports to: Head of CampusesPosition Summary: Primary responsibilities includes serving as a receptionist and all aspects of administration, communication and customer service with customers and employees. Schedule varies Monday-Friday 9-1, 1-5 or 5-9 and occasional Saturdays and Sundays for total of 20 hours. Duties and Responsibilities (including but not limited to):

Customer Relations

Answering phones and greeting customers to provide information and customer service to students, parents, faculty, staff, trustees and guest Providing information e.g. brochures and catalogues, etc. as requested Facilitate internal communications with sites, staff and faculty Ensuring timely and efficient phone and voice mail response Assist staff and faculty with operations of all fax, copiers and postage machine Provide assistance for staff and faculty’s copying, mailing & project needs Assist families with Music Sales Shops

Administrative Assistance

Maintenance of front desk office equipment Maintaining a neat and orderly appearance of front desk and surrounding area Coordinate with Day, Weekend and part-time front desk staff to ensure substitute coverage for vacation, sick & other vacancies. Order/restock office supplies Create Vendor Accounts when necessary Oversee mail in and out – ensure proper distribution Responsible for all special handling of mail or deliveries Replenish postage meter Assist with any special projects that may come up Coordinate room set-ups with Building Engineer

Qualifications:

Pleasant and professional phone manner and demeanor Excellent interpersonal and customer service skills Previous customer service experience Excellent computer skills including Microsoft word, Excel, Outlook and database management Understanding of office practices and ability to multi-task Willingness to work in a team environment

Salary range: Commensurate with experience.Please submit a cover letter, resume, salary requirements and contact information for three references to:A. Maria WilliamsDirector of Human ResourcesLevine Music2801 Upton Street, NWWashington, DC 20008

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