To ensure standards of cleanliness, hygiene, and tidiness are maintained throughout the Joseph Meyerhoff Symphony Hall and Offices during both office and concert hours. To supervise the housekeeping staff efficiently to maintain standards and control costs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. To ensure standards of cleanliness, hygiene and tidiness in all offices and public areas are maintained:

Monitoring calendar events and working with the Director of Patron Services to schedule housekeepers to cover the required workload. Supervising and assisting in the daily cleaning of assigned rooms, bathrooms, corridor areas, and public areas to the highest standards. This includes, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Replenishing paper goods throughout the hall and offices. Launder tablecloths, towels and other linens. Maintaining an orderly storeroom and trollies.

2. To ensure customer satisfaction is maintained by:

Ensuring set up requests requiring room set up and refreshments are dealt with in a speedy and accurate fashion. Resolving any problems or complaints when possible and ensuring management are kept informed. Action any cleaning and maintenance requests in order to comply with the BSO’s established quality standards and ensure guest satisfaction. Must attend Monthly Events Meetings to ensure housekeeping staff are informed of upcoming events and required set-up needs.

3. To set and maintain standards of service commensurate with the standing of the BSO:

Managing stock control and ordering to ensure availability of stock and cost control to maintain costs to a minimum. Attending any appropriate off and on the job training courses. Wearing a clean and suitable uniform and name badge at all times. Implementing the BSO’s good customer relations policy, including politely addressing guests and colleagues at all times.

4. To ensure the department is operated within the Legal Framework by immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures. 5. Carrying out any other duties as may be reasonably required by management. KNOWLEDGE AND EXPERIENCE

high school diploma or equivalent preferred knowledge of cleaning and sanitation products, techniques and methods knowledge of cleaning sensitive materials working knowledge of operating cleaning equipment physical stamina and mobility including ability to reach, kneel and bend ability to lift, push and pull required load (usually about 30lbs)

KEY COMPETENCIES

ability of work evening and weekend hours attention to detail customer focus reliability and adaptability listening skills planning and organizing team work integrity and honesty high energy levels

 

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