The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise. In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
Specific Functions/Activities Summary
Responsible for assisting in the day to day operations of the Beacon Food & Merchandise department to ensure a positive guest experience. Responsible for providing fast, professional and courteous service to all bartenders. Must be able to help supervisors and carry product up and down the stairs from the warehouse to the bar locations in a smooth, efficient and pleasant manner. Must work rapidly and remain calm during peak periods. Must know all bar positions and where all products is housed and ready to transport any/all product at any time when asked to do so. Must also break down machinery including, but not limited to Pop corn machines, frozen drink machines, and coolers.
The ideal candidate will prior barback experience. Responsible for setting up stock and maintain bar area to Beacon standards. Ensure liquor, garnish, glasses, product, etc. are properly stored and presented. Deliver and distribute ice accordingly. Break down and clean bar and bar area. Help maintain warehouse area according to Beacon standards by following NYC Health Code. Conduct physical inventory, set up/break down designated work areas and maintain product levels. Oversee specific sections of the theater, insuring staff and section is show ready and guest’s needs are met. Respond to all escalated guest issues and determine appropriate actions to resolve problems and/or issues in a timely manner. Ensure positive guest experience and commitment to MSG “Circle of Service” standards for all guests entering Beacon Theatre. Provide information to patrons and answer questions/inquiries regarding Beacon Theatre facility. Must be able to work evenings, weekends and holidays. Must be able to lift at least 50 pounds and have a food handler permit.
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Educational requirements may differ from job to job based on the role.
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.