The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise. In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com.
The Box Office Manager is responsible for all aspects of ticketing events at the Forum. This includes inventory set up in conjunction with the ticket service provider and the event promoter.The Box Office Manager will perform various ticketing functions and processing at the direction of the promoter and the designated event manager. The Box Office Manager will establish controls and accountability for tickets and money in accordance with company standards. Additionally, this position will provide standard settlement documentation in support of all ticket activity at the conclusion of each event.
Specific Functions/Activities Summary
Manage the entire ticket process from event creation through event day box office operations and settlement. Contact for Ticketmaster and local promoters on all ticket-related issuers. Assess daily ticketing workload, prioritize all projects and assign or reassign personnel as needed. Interacts as a management representative to resolve ticket related guest situations and problems as required. Maintain and oversee box office cash handling requirements. Perform other duties as assigned.
10 years of ticketing experience in an arena or large theater facility. 10 years of experience with Ticketmaster ticketing system and TM1/Presence including event set-up and programming, event sales tracking and accountability, event audit reporting and settlement. Experience managing event staff and working with promoters. Working knowledge of all aspects of front of house activities. Proficiency with PC’s, MS Office, Word, Excel. Remain flexible, open minded and enthusiastic to take on new project as designated by management. Demonstrated ability to work in high pressure, fast-paced environment. Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints. Excellent verbal & written communication, organizational and time management skills. Proven ability in conflict resolution in a high profile/high volume environment.
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Educational requirements may differ from job to job based on the role.
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.