The Box Office & House Manager reports to the General Manager. Responsible for all day-to-day box office and front of house duties which may include, but are not limited to:

  • Supervising, training, and mentoring a team of 2-4 Box Office & House Management interns;
  • Managing ticket sales online, over the phone and in person;
  • Staffing and scheduling box office and house management assignments;
  • Maintaining inventory and selling O’Neill merchandise;
  • Generating daily and weekly sales reports;
  • Serving as House Manager for public performances;
  • Collaborating with Production for the upkeep of the O’Neill’s two outdoor and two indoor performance spaces;
  • Monitoring and ensuring patron safety and relations before, during and after performances;
  • Working with the Development and Marketing departments;
  • Managing membership relations;
  • Ensuring programs are prepped each night with inserts.

Ideal candidates:

  • Organized, flexible, and responsible with an attention to detail;
  • Excited about the opportunity to mentor interns;
  • Provide exceptional customer service to patrons;
  • Possess excellent communications skills, a positive attitude, and the ability to multitask;
  • Familiarity with Patron Manager is appreciated, but not required;
  • Experienced with supervising others or leading a team.

Dates: May-August 17


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