The United States Holocaust Memorial Museum works to ensure the permanence of Holocaust memory, understanding and relevance to promote a world in which people confront hatred, prevent genocide and promote human dignity.

The Museum receives a direct federal appropriation and raises private contributions to support its mission; approximately half of the annual budget comes from private sources. The Museum complies fully with federal rules and regulations when appropriated funds are used and, consistent with the legislation that established the Museum, adheres to cost-effective best business practices when using private funds.

The Business Manager oversees two visitor-facing operations, manages the delivery of certain business and financial services to Museum staff, and executes business-related projects at the direction of the Chief Financial Officer.

The Business Manager reports to the Chief Financial Officer and is a member of the Finance management team that has responsibility for the short and long-term financial health of the institution. The Finance Office conducts all financial operations including accounting, reporting, financial controls, payment processing, payroll, banking, debt, investments, insurance, budget and procurement, and also oversees travel and the Museum’s shop and café.

This is a full-time donated position (non-Federal) paid with the Museum’s private funds. Salary is commensurate with experience.

Duties and Responsibilities

The Museum Shop and the Museum Café exist to serve our visitors, but both must be run as businesses with small financial returns to the Museum. The café is operated by a restaurant service contractor; the shop is staffed by Museum employees. The Business Manager negotiates and oversees the café contract and manages the shop, which is managed day-to-day by the shop supervisor. The Travel Office makes domestic and international travel arrangements for staff and others traveling on Museum business, working with our travel agency and an online system. The Business Manger negotiates and oversees the travel service provider contracts, formulates travel policies and procedures, trains travelers and travel approvers, and authorizes policy deviations when necessary. The Business Manager will also perform other duties as assigned by the CFO.

Minimum Qualifications

Management experience:Minimum of three years of experience in a management role is required, preferably in a retail or other customer-facing setting. Experience should include hiring, training, staff development and performance management.

Good business judgment. Able to see the forest and the trees – and tell the difference. Able to gather information, design a solution to a business problem, and make the business case for change or investment.

Business education and knowledge: Business degree or equivalent education and experience required. Solid working knowledge of business operations, accounting, internal controls, and financial processes. Able to analyze and interpret financial data and reports.

Adept with technology and systems: Comfortable with new and changing technology. Able to research and evaluate technical alternatives. Able to use office productively tools, databases and information systems to accomplish objectives.

Contract management: Familiarity with initiating and managing service contracts.

Effective communications and interpersonal skills: Communicates clearly, concisely and positively. Writes and speaks effectively.


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