Community Engagement Manager

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Reporting to the Director, Volunteer & Community Engagement, the Community Engagement Manager will plan community events, programs, outreach, and engagement efforts that fulfill the Museum’s community engagement strategy. Overview in relationship to the LCE team:  The Manager is responsible for a large portfolio of community events within the Learning and Community Engagement division including Open Houses, Cultural Celebrations, Sponsored Free Days, Community Program Openings (Community Arts Initiative, Teen Programs, etc.) and Late Nites. These events range in scope from community group meetings to high-profile, large-scale public events serving over 10,000 people, the position is also responsible for the oversight and streamlining of the Museum’s participation in all offsite festivals (including those attended by other departments).  Representing the LCE team by working closely with colleagues in Curatorial, Education, Facilities, Protective Services, Communications, Stewardship & Events, and Member and Visitor Services to develop event programming and coordinate all logistics including themes, performances, program content, and outreach. Initiate cross-departmental teams to develop themes around exhibitions and current events to bring together multiple viewpoints.  Specifically there is an expectation that this role will:  •Support the coordination of volunteer and community engagement to develop and maintain a wide range of relationships with community- and neighborhood-based organizations, with a focus on identifying collaborative opportunities, talent, and reciprocal partnerships for community-related events and programs. Strategize opportunities to engage and increase visitors to the MFA from the city of Boston and beyond – including audience engagement throughout the Commonwealth, nationally, and internationally.  •Work closely with colleagues in Curatorial, Education, Facilities, Protective Services, Communications, Stewardship & Events, and Member and Visitor Services to develop event programming and coordinate all logistics including themes, performances, program content, and outreach.  •Collaborate with Corporate and Institutional Relations, and Foundation and Government Relations staff to fulfill the needs and expectations of donor and sponsor support of community related events and programs (Open House, Cultural Celebrations, Community Arts Initiative, etc.). Assist in the preparation of donor proposals and provide post-event data and summaries. •Collaborate with the Communications Division (Creative Services, Public Relations, and Marketing departments) on the development and production of all collateral materials for community events and programs including press releases, social media campaigns, onsite programs/signs, promotional flyers, etc. Review and approve all web information regarding such events and programs. •Join with colleagues in Development to maintain relationships with key donors interested, involved or invested in community engagement efforts at the MFA. This includes stewarding event sponsors, program donors, and potential supporters of relevant programs and events.   •Assist with staffing the Committee meetings, and play a key role as a member of the internal, cross-departmental Community Engagement Team  •Support the coordination of cross-departmental teams to develop themes around exhibitions and current events to pull together multiple viewpoints.  •Seek opportunities for income generation by offering the Museum as a destination for local non-profits and community-based organizations to hold events and meetings.  Specifically related to event management the following responsibilities include:  •Work with local performers and artists to develop and curate programming for events, deepening the museums relationship to the Boston artistic community. Cultivate inroads for repeat engagements with partners, artists and performers – marking the MFA as a leader in supporting the local arts scene that brings a connection between the most urgent issues of our times and the objects of art within the MFA.   •Develop and direct all aspects of these events from inception to completion, including budget, theme, invitations, format, timing, audio-visual, set-up and menu – providing the highest level of service and attention throughout. Integrate all operational aspects including food and beverage, sound and light, staging, parking, crowd control, signage and volunteer staffing. Prepare all event proposals and work orders; supervise event set-up and attend events, including those held after Museum hours, evenings and weekends. Trouble-shoot unforeseen issues before and during events in order to provide the best possible experience for attendees. Prepare all internal and external post-event reports, including cross-division recaps, donor and sponsor summaries, and budgets. Assist in the production of complex Museum-wide activities as required. Requirements: Bachelor’s degree or equivalent, plus 5-7 years of demonstrated experience in events planning and management; Demonstrated understanding of non-profit, civic and community groups; Exceptional organization skills and a demonstrated ability to handle multiple tasks fluidly; High degree of social sensibility and diplomacy; Leadership skills, as well as a collaborative work-style.  Effective with both internal and external audiences; Poise, maturity, flexibility, initiative and ability to work as a team player essential; Highly creative; ability to generate new ideas; Strong skills in trouble-shooting and problem-solving; Excellent interpersonal communication skills; Ability to handle sensitive and confidential material; Ability to succeed in a complex and demanding environment; Ability to work a flexible schedule including evenings, weekends and holidays to the extent required.

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