The Cleveland Orchestra is currently seeking a Development Associate, Major Gifts, who will provide administrative support for The Cleveland Orchestra’s Major Gifts Team. The primary focus for this position will be to work directly with Major Gifts Officers to expand and enhance The Cleveland Orchestra’s philanthropy program through administrative and donor management responsibilities. The Development Associate will work in collaboration with other Development Team members, as well as other Orchestra administration staff.
Responsibilities include the following:
  • Facilitate portfolio donor management; evaluate donor contact reports from Major Gifts Officers to ensure proper tracking of donor moves; acquire familiarity with characteristics and giving patterns of  key donors
  • Prepare accurate and timely acknowledgement letters and grace notes for gifts of $2500+ and coordinate acknowledgment efforts with Major Gifts Team to strengthen donors’ relationship with the Orchestra
  • Provide administrative support to Major Gifts Officers and Planned Giving Officer by preparing and composing correspondence and reports, maintaining donor files, updating and maintaining accuracy of donor database
  • Produce assigned revenue tracking and prospect management reports on a weekly basis
  • Complete booking sheets for all major gifts (2,500+)
  • Document and track Planned Giving gift correspondence
  • Respond to inquiries from staff and donors, research issues regarding giving history, gift designation and gift acknowledgement
  • Manage Major Gift and Planned Gift Officer budget
  • Prepare prospect information for individual donors and potential donor prospects
  • Distribute weekly concert attendance lists and event memos
  • Oversee all portfolio donor recognition responsibilities including updating donor lists for publications, articles for all donor-related publications (the Annual Report and program book) and the donor recognition wall
  • Provide Concierge Ticketing and Reservation services for donors who qualify
  • Coordinate concert dedications and guest artist fund dedications at Severance Hall and Blossom Music Center, including distribution of tickets, program book recognition, coordinating guest lists and managing other event details 
  • Manage the Ginn Suite dining experience and other Signature Supporter events
  • Attend and assist at concerts and donor events as required (checking in guests, etc.)
The successful candidate will meet the following qualifications:
  • Bachelor’s degree preferred; relevant work experience may be substituted for academic training
  • Two years of administrative assistant/secretarial/customer service experience
  • Knowledge of the Cleveland business, philanthropic, and social community; previous experience with an arts organization; and an interest in classical music are all desirable
  • Strong communication skills, both oral and written
  • Strong computer skills with proven proficiency in MS Office including Word and Excel
  • Experience working with donor relational databases; experience with Tessitura software a plus
  • Strong work ethic, energetic and enthusiastic
  • Superior interpersonal and communications skills to successfully interact with a diverse group of people both internally and externally. This position will communicate regularly with donors and prospects via email, phone, and in-person
  • Strong organizational skills with a high attention to detail
  • Ability to work independently and as a collaborative team member
  • Ability to successfully prioritize to manage multiple projects and deadlines
  • Demonstrated independent, mature judgment with the ability to consistently maintain a professional image and demeanor
  • Must be able to travel between locations (Severance Hall and Blossom Music Center) as well as to local and regional meetings and events
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays

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