The Director of Risk & Safety Management role is focused on designing, implementing, and maintaining risk and safety management processes for the organization. This includes policy development, process review, policy archiving, employee training and investigations. The Director of Risk & Safety Management is also responsible for generating and compiling reports based on his/her findings and tracking a schedule of audits, inspections, and certifications. This individual will apply proven communication, analytical, and leadership skills to maximize safety and minimize loss for the organization. The Director of Risk & Safety Management reports to the Chief Financial Officer and works in coordination with the Vice President of Human Resources for Workers’ Compensation compliance and investigative needs.
- Proactively identify business risks, evaluate alternative solutions, and translate solutions into actionable policies, processes and physical upgrades;
- Responsible for interfacing with guests regarding guest liability incidents and managing associated claims in coordination with CFO;
- Lead corporate-wide safety committee to meet result-oriented goals and objectives;
- Ensure corporate compliance with federal, state, and local regulations including operating procedures, ADA, OSHA, and other regulatory standards. Primary contact for regulatory inspectors with the exception of USDA;
- Work with business partners from various zoo departments to develop, maintain, and implement operating policies;
- Collaborate with business partners to review facility plans and project designs;
- Communicate with executives, department managers, and regulators regarding all matters of risk management and proactively seek and develop solutions;
- Respond to safety or environmental concerns for the purpose of investigating and/or recommending remedial actions. Primary contact for property damage and liability claims;
- Track and documents schedules of inspections, certifications, licenses, and operating permits;
- Facilitate safety training for all new hires and all Zoo operating functions, either directly or via third party;
- Work with Human Resources Department to ensure workers’ compensation compliance and provide investigative resource for incident reporting and other investigative needs;
- Ensure all safety manuals, programs, policies, and practices are current and meet the needs of the organization;
- Perform other duties as assigned; and,
- Adhere to all policies and procedures of the Zoo.
Communication (Internal and External):
- Develop and conduct training programs and activities for Zoo employees to educate and enforce safety protocols; and,
- Recommend and implement new techniques and methods and resolve critical problems resulting from unique, changing work processes, hazardous human-animal and human-machine relationships, and multiple work functions including maintenance and repair shops.
Management of Resources (financial, human resources, facilities):
- Maintains accurate and up-to-date MSDS records, fire extinguisher records, personal protective equipment (PPE), safety training etc. and ensures that all Zoo areas are properly equipped with appropriate safety information, signage, and equipment.