Director Security - Chicago Theater

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

Role Summary

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legacy sports teams, exclusive entertainment productions and celebrated venues. The Director Security will oversee all Security Supervisors, Security Officers and Command Center Officers. This position will report to the Vice President Venue Security.

Specific Functions/Activities Summary

Supervise ancillary events such as TV shots, Fan Fests and promotional activities along with Security shifts. Develops and implements access control plans and strategies designed to maximize screening effectiveness while minimizing guest wait time.   Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Theater. Works closely with the Command Center to safeguard company and guest property during an event. Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Work with local law enforcement to develop and implement periodic threat-based scenario table top exercises and familiarization walk-throughs of the theater. Highly responsive to emergencies in a fast paced, time sensitive environment. Ensure consistency and a high level of execution by security personnel of all policies, standards and procedures. Provide reports to the VP Venue Security including incident reports, weekly security activity report, end of event flash reports. Conduct periodic security risk assessments, physical security assessments, and threat assessments on the theater. Develop and provide the VP Security pre-event security plans for all events at the venue. Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency. Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.

Attend production meetings and produce event notes outlining client expectations and operational needs.

Participate and conduct walk-throughs to ensure adequate security for events as well as VIP ingress/egress. Create weekly roll-calls in accordance with building posts and construction/event related needs for building supervisors as well as fill late call outs daily. Coordinate with Staff Services to adequately schedule security officers in accordance with working budget. Maintain attendance files and records for all full time and part time Building Security Officers. Responsible for ensuring CCTV systems are running properly and contacting maintenance when necessary. Complete video reviews and investigations for companywide matters and legal issues. Review camera scopes of view and ensure 100% camera coverage in the building. Assist with legal depositions regarding video footage and investigations conducted. Functional understanding of CCure Access Control and link to CCTV systems. Check and accurately monitor daily payroll submissions. Work with People Practices regarding employee matters and regulations. Support ID Operations with updating card access, swipe reports, locking/unlocking doors and special projects. Maintain a key control inventory and management system and have new keys cut as needed. Position will report to Vice President Venue Security & collaborate with Chicago AGM on daily operational matters.

Qualifications

Minimum 8 years of prior management experience in a large volume physical and electronic security role. The ideal candidate will have a minimum of 8 years’ Security/Operational management experience in a large venue; knowledge of high-level event operations, sports, or theatre operations within a sizeable entertainment venue. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred Proven track record with implementation of electronic security measures and physical security measures is required. Significant experience with access control measures, screening operations, and VIP security is required. Proven track record in developing security plans, physical security assessments and risk assessments is essential. Ability to manage cross functional teams and building relationships is essential. Knowledge of local public assembly and fire codes required. Knowledge of fire evacuation procedures/drills and other contingency measures required. Experience working with city, state and federal agencies. Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group Comfortable with managing conflict and responding to customer problems with a sense of urgency Ability to demonstrate success in managing multiple tasks while under tight deadlines Ability to hold team accountable for outcomes and monitor performance Successful track record of measuring improvements in customer satisfaction and loyalty Demonstrated experience coaching, mentoring and developing staff to perform at high levels Proactive self-starter and able to work collaboratively Proficiency in Microsoft Office Must be willing to travel to other locations as needed Demonstrated experience with alarm systems, video systems and access control systems Knowledge of Software House C-Cure 9000 Access Control System, video recorder applications, and CCTV networks. Excellent verbal & written communication, organizational and time management skills required Possess exceptional attention to detail and strong follow-up skills necessary Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency Skilled at working collaboratively and in a team environment Strong interpersonal/customer service skills Able to work under pressure and meet deadlines, while managing multiple tasks. Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off.

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Educational requirements may differ from job to job based on the role.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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