Event Staff | Fox Theatre

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EVENT STAFF | PART-TIME

 

Department: Guest Experience
Days/Hours: Variable Schedule
Position Type: Part-Time, Non-Exempt

Are you looking for an exciting job where you can directly impact the experience of thousands of people? If so, the Fox Theatre might just be the place for you!

 

The Fox Theatre in Atlanta is seeking friendly, outgoing, enthusiastic candidates for the position of Event Staff!

 

The primary responsibility of this position is to provide guests with a positive lasting impression of The Fabulous Fox Theatre by offering a superior, guest service experience.  This position is expected to work cohesively with all employees of The Fox Theatre in order to maintain a superior level of service.

Major Responsibilities:

  • Event Staff will work any of the following positions: Ticket Scanner, Floor Captain, Elevator Operator, Concierge, and other duties assigned by Guest Experience Management
  • Enthusiastically greet and direct our guests while performing assigned tasks (i.e. ticket scanning, directing guest to their seats, etc.)
  • Monitor the entry/exit points throughout the front of the house
  • Enforce facility policies and procedures and assist with managing crowd control
  • Identify and respond to emergencies according to emergency protocols. Involve Guest Experience Management as needed.
  • Resolve guest issues/complaints and involve Guest Experience Management as needed

Minimum Requirements:

  • Must be at least 18 years of age
  • Experience in customer service preferred
  • Demonstrate effective leadership skills & decision making
  • Must be able to stay calm in stressful, fast-paced environment
  • Ability to handle conflict resolution
  • Work flexible hours including evening, weekends, and holidays
  • Must be able to work the minimum number of events per month (i.e. 50 % of events per month)

Physical Ability Requirements:

  • Understand & meet the physical requirements that include climbing stairs, assisting patrons in wheelchairs, standing for long periods of time and frequent walking
  • Ability to work in all areas of the Fox Theatre including ballrooms, lower lounges, balcony and areas with limited lighting
  • Ability to work in a variety of environments including but not limited to cold/hot climate, heights, darkened corridors, large crowds, loud noise, flashing lights, and other special effects
  • Ability to lift and carry up to 25 pounds

Other Requirements:

  • Must be able to work variable shifts including days, nights, weekends, and holidays as needed.
  • Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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