The Exhibits IT Technician is responsible for the deployment, operation, maintenance and support of hardware, software, related infrastructure, exhibits and programs that enable NYSCI to accomplish its mission and goals.Function: The Exhibits IT Technician is primarily responsible for evaluating, repairing and maintaining all computer-based exhibit hardware, software, audio and video components, and other electronic exhibit-based equipment required to guarantee the highest quality visitor experience for NYSCI guests.Principal Responsibilities: Daily tasks include: diagnose and troubleshoot computer hardware and software; repair electronic control devices such as buttons, trackballs and touch-screens; troubleshoot electromechanical peripherals such as serial-controlled motors, pumps and input-output devices; and repair/replace audio and video equipment. Research, specify, make recommendations, and provide cost estimates for repair, upgrade or replacement of electronic equipment. Obtain quotes from vendors and handle equipment orders. Facilitate redesign or seek functional replacements for obsolete exhibit technologies. Develop/maintain exhibit documentation, including equipment and parts specification, updating of manuals, repair records and costs. Follow management direction and guidelines for day-to-day management of service tickets, change orders requests and incident management. Produce documentation that describes systems, operational procedures, events and associated processes. Work with the Director of Exhibits Services to formulate long- and short-range planning for equipment standardization and upgrades across all exhibits. Also help set priorities for upgrades and anticipate obsolescence in cost effective and budget sensitive ways. Train personnel as needed. Participates in special projects and performs other duties as assigned. Regular weekend shifts are a requirement of this position. Responsible for off hours support as needed. Complete other tasks as assigned.
Supervisory Responsibilities: Actively coordinate with consultants, designers and vendors as needed to maintain and create public experiences for NYSCI.QUALIFICATIONSEducation: Bachelor’s degree and technical training/equivalent technical experience required. Master’s degree in relevant field a plus.Experience: Experience upgrading interactive applications and migrating interactive applications to new computer platforms is required.Knowledge: Commitment to the philosophy and mission of the New York Hall of Science. Ability to maintain and troubleshoot computer systems of all ages is required. Ability to analyze, diagnose and troubleshoot mechanical and electronic hardware and software systems is required. Experience with various input devices, (Spin Browsers, Kinect 1& 2 sensors, Leap Motion, motion cameras etc.) is highly desirable. Experience upgrading interactive applications, and migrating interactive applications to new computer platforms is highly desirable. Expertise in software and hardware computer systems including: Windows (XP – 10), OS X (v10.3 – 10.12), Linux; Adobe Air, Flash and Director is required. Knowledge of Processing, Arduino are highly desirable. Experience working with microcontrollers such as the Basic Stamp, PLCs highly desirable. Experience working with single board computers such as Raspberry Pi or BeagleBone is highly desirable. Knowledge of audio and video hardware (projectors, monitors, & digital signage) is desirable. Knowledge of Adobe Creative Suite, CAD (Sketchup Pro), is desirable. Knowing how to sketch designs on paper is highly desirable. Passion and knowledge about the use of technology to support creative, engaged learning. Service oriented approach with an ability to provide hands-on support and invest in job details to ensure successful outcomes. Ability to work independently and with minimal supervision. Demonstrable experience in working with teams. Ability to maintain workflow on multiple complex projects simultaneously and supporting deadlines. Ability to get ideas accepted and to guide a group or individual to accomplish the task. Strong communications skills with the ability to express ideas clearly both in written and oral communications; ability to effectively present information, be responsive to, and clarify complex material for a variety of audiences with limited IT expertise.
Compensation: Commensurate with education, skills and experience; includes an excellent NYSCI benefits package.