Overview

The Gallery Guide circulates throughout the OMCA galleries to enhance the museum experience for visitors by providing friendly and knowledgeable information about the exhibitions, ensuring a quality visit. The Gallery Guide also helps assess and maintain the safety of the collections and visitors. The position is part-time and temporary, Friday 2:30-9:00, Saturday 10:30-5:00, Sunday 10:30-5:00.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons. 

 

INSTITUTIONAL RESPONSIBILITIES

  • Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
  • Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

 

POSITION DUTIES AND RESPONSIBILITIES

Customer Service 

  • Provide visitors with a quality experience using a high level of professionalism, knowledge, and customer service in approach; assisting visitors in locating objects or exhibits of interest to them in the galleries or on museum grounds and orienting visitors to gallery exhibits and interactive elements
  • Gallery Guide imparts own enthusiasm and background to visitors, tailoring visits/gallery experience based on visitor’s personal interest, researching information for visitors, encouraging interdepartmental exploration to help curatorial vision between galleries, encourage return visits and membership enrollment, and also accommodates special needs of visitors that may arise (i.e. explanations in different languages, providing wheelchairs, water, chairs, audio/visual guidance)
  • Connect exhibits with past and future exhibits and events, assisting with public programs in the galleries and evaluation activities on an as-needed basis
  • Interact with disappointed visitors and listen to their issues to attempt to find a resolution, follow-up with visitor inquiries via email
  • Participate in programmatic activities as needed

 

Maintenance Support

  • Assess conditions of the galleries by constantly roving to ensure presentable condition and safety of the objects, visitors, and other staff members
  • Monitor interactive features and power management of projectors, iPads, screens, etc. within the galleries to ensure they are working properly
  • Assist security in enforcing the gallery rules, and communicate via email any pressing issues that come up in galleries in terms of safety (of collection and of visitors) and technical problems needing immediate attention 

Qualifications

EXPERIENCE

  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
  • 1 year of related experience required
  • Some formal training or experience in Art, History and Natural Science preferred
  • English language proficiency in both spoken and written form; a second language (particularly Spanish or Mandarin) desirable
  • Identify and assess problems within gallery (technology and/or visitor related) and take the appropriate steps to solve them
  • Ability to utilize an iPad in a research capacity
  • Knowledge in Art, History, Natural Science
  • Experience in customer service, hospitality, guest relations, or related field
  • Experience in working in a cultural institution
  • Knowledge of media and technology based applications
  • MS Office (Word, Excel, PowerPoint)
  • First-Aid certification desired

 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:

  • Noise, such as groups of people working in enclosed areas 
  • Typical office environment
  • Ability to lift up to 25 lbs.

 

EEO STATEMENT

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and the surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

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