Inside Sales Representative


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at

Specific Functions/Activities Summary

• Make minimum 100 outbound sales calls from provided lists to sell ticket packages (full, partial, groups, and premium products)
• Develop new sales leads through independent research and actively prospect daily.
• Meet or exceed weekly and monthly sales goals.
• Schedule appointments, show seats, and present VIP tours.
• Provide superior customer service to clients, existing ticket holders and prospects.
• Upgrade and up sell customers into different categories and ticket packages.
• Support the Retention, Group, and Account Executive sales efforts of the department as needed.
• Handle inbound sales calls and generate into sales.
• Track all correspondence with customers via Archtics and Outlook applications.
• Ability to work nights, weekends and holidays.


• Bachelors Degree in Management, Business Administration or equivalent
• Proficiency in Microsoft Office
• Attitude and aptitude for learning sales techniques


Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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