This position is primarily responsible for providing first-level support to the Museum’s end users both on- and off-site. Primary responsibilities include troubleshooting and resolving issues with hardware, network/internet connectivity, and email and software applications. Additional responsibilities include managing multiple issues at once, prioritizing, providing daily communication to end users and supervisors and assisting with repair and installation of IT equipment.
The ideal candidate will have the following qualifications:
- An Associate’s or Bachelor’s degree in Information Technology or related field and 2-4 years experience in an IT or computer related position.
- Knowledge of applications currently utilized by the Museum including Microsoft products (operating systems and office productivity), Gateway (ticketing), Counter Point (retail POS), Raiser’s Edge (fundraising), and Financial Edge (accounting) as well as extensive knowledge of current developments in the field of information technology.
- Knowledge of network protocols and the OSI model, Active Directory, Windows Server and Microsoft desktop administration.
- Initiative with the ability to research problems quickly and resolve issues with minimal direct supervision.
- Ability to work on multiple projects simultaneously, frequently with short immediate deadlines.
- Strong customer service, time management, conflict resolution, and problem solving skills.
- Strong organizational and communication skills with an attention to detail; ability to communicate well and document work succinctly.
- Strong attention to detail and accuracy.
- Ability to work a flexible schedule as needed, including weekends and evenings.
- Ability to push, pull, and lift weights up to 50 pounds; ability to stand or sit for extended periods of time.
Educational Travel Department Coordinator