MARQUEE CLUB CONCIERGE | PART-TIMEDepartment: Marquee ClubDays/Hours: Variable schedule including mornings, days, nights, weekends, double shifts and holidays as neededPosition Type: Part-Time, Non-ExemptThe Fox Theatre in Atlanta is seeking a qualified candidate for the position of Marquee Club Concierge.
The Marquee Club Concierge will work the Marquee Club front of the house Host Stand. You will be the first to greet our customers so the first impression of our club depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible for scanning all Marquee Club tickets/passes and providing guidance to those customers who may or may not have a scannable ticket/pass. You will be responsible to protect the Club and its guests by monitoring who comes in and out of our premises. You must have a working knowledge of club operations and must attend Fox and departmental meetings as requested.
OPERATION: Welcome customers upon entrance and confirm and scan tickets/passes. Act as a point of reference for guests who need assistance or information about club operations or show information. Acquire extensive knowledge of the premises and Theatre operations. Respond to complaints and find the appropriate solution. PUBLIC RELATIONS: Working with the club management on creating a 5 star experience for the guest by fulfilling their request and interacting with them during club services. Be polite and confident with a great deal of patience. Aptitude in resolving issues with a customer-focused orientation. HOUSEKEEPING: Maintain the front of the house concierge desk area and secondary entrances, contacting housekeeping when needed to maintain a 5 star appearance in all area. Attend Fox and department meeting as directed. Other duties as directed
Knowledge, Skills, & Qualifications:
Must have High School Diploma or equivalent Must have at least one year previous experience in a private club, an fine dining restaurant, or catering operation Knowledge in international food and tapas preferred Should have general knowledge of food service operations Must be able to work in a fast-paced environment Must have excellent communication and multitasking skills Must have a passion for guest service with a smile
Essential Physical Requirements:
Walking and standing during entire shift Remaining stationary for long periods of time Occasionally climbing stairs Occasionally lifting/carrying up to 20 lbs
Must be able to work variable shifts including days, nights, weekends, and holidays as needed Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check.
The Fox Theatre is one of Atlanta’s premier venues for live entertainment. Listed as No. 1 non-residency venue worldwide for the decade by Billboard Magazine, the Fox Theatre was most recently named as one of the 2018 “Top Stops Worldwide” by Venues Now magazine and landed in the top three of Pollstar magazine’s 2018 Worldwide Ticket Sales. Other notable accolades include nods for 2017 “Theatre of the Year” by the International Entertainment Buyers Association, Rolling Stone magazine’s “The Best Big Rooms in America” as part of their “Venues That Rock” series (2013) and the 2011 “Outstanding Historic Theatre of the Year” award by the League of Historic American Theatres. For the past decade, the Fox Theatre has consistently ranked in the top three non-residency theatres in North America for gross ticket sales by industry trade magazines, Pollstar, Billboard and Venues Now. The Fox Theatre has the No. 1 social media presence for any theatre or performing arts center in North America (2,000-5,000 seats) and for any Georgia venue according to the “Social Media Power 100” compiled by Venues Now magazine. With 4,665 seats in the theatre, the Fox hosts 250 performances a year, from rock concerts and Broadway productions to ballets, comedy and movies, attracting 500,000 visitors annually. In addition, the Fox hosts wedding receptions, trade shows, corporate meetings and association functions in its fabulous ballrooms, lounge and outdoor terrace.
As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater and is celebrating its 90th year in 2019.
The Fox prides itself in being much more than just a historic theatre. The Fox is a memory maker! The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.
Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. “The Fox Experience” doesn’t stop at the doors of the Fox. The Fox Theatre Institute is a dynamic outreach program offering historic preservation and operations expertise, consultation and education to performing arts venues in Georgia and the region. The Fox Theatre Institute also provides memory-making educational experiences to students through initiatives such as Fox in a Box.
Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.