The Intrepid Sea, Air & Space Museum is a nonprofit educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum is centered on Intrepid, a National Historic Landmark, and draws over one million visitors each year. The mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming in order to honor our heroes, educate the public and inspire our youth.
The Membership Assistant is a member of the Intrepid Museum’s 10-person Institutional Advancement department. The person assists with all areas of membership acquisition, including on-site sales and renewal calls, as well as the processing of membership applications and the distribution of benefits.
Responsibilities include the following:
Provides input and assists with strategy for membership department, including establishing short- and long-range goals in cooperation with the Director of Membership to achieve institutional membership objectives. Processes all Household and Library memberships and updates member records in Tessitura on a daily basis. Responds to member inquiries on a daily basis. Acknowledges membership gifts and fulfills membership benefits on a weekly basis. Reviews, merges and mails renewal and renewal upgrade letters on a monthly basis. Manages solicitation, fulfillment, and renewals of Library Membership program. Implements membership acquisition strategies, including direct mail, phone solicitations, on-site sales and web sales. Staffs membership desk in Welcome Center and at special events/public programs as needed. Represents Institutional Advancement at daily Museum Services meetings. Maintains membership mailing and event calendar, and tracks all RSVPs for member events. Ensures membership portions of website are up-to-date and sends update requests as needed. Maintains list of current membership promotions and coordinates with Marketing and Museum Services to ensure universal knowledge of active and expired promotions and codes. Works with Manager of Data and Records to review Tessitura membership revenue and appeal reports, as well as other reports that maintain data integrity. Maintains member record data cleanliness and up-to-date contact information for members in Tessitura. Organizes and maintains the Membership department’s collateral inventory.
Works with Director of Membership and Membership Associate to develop acquisition, renewal and upgrade strategies. Researches current Museum members as possible prospective donors. Assists with implementation of membership campaigns and promotions. Works as a team member in the Institutional Advancement Department on a range of fundraising and development areas. Performs other duties as required by management.
Qualified candidates will possess a BA/BS from an accredited college or university and related experience and/or training; or equivalent combination of education and experience. Exemplary computer skills in MS Word, Excel, Outlook, PowerPoint, and Internet. Database experience required, Tessitura-specific experience preferred. Excellent organizational skills and an eye for detail essential. Must be able to keep deadlines. Excellent judgment, interpersonal, oral and written communication skills to work with members, donors, the public and colleagues. Ability to act with diplomacy and discretion at all organizational levels, work with a wide range of information, organize details and meet deadlines under pressure. This position is 40 hours a week with one weekend day required. Ability to work a variety of hours including evenings and weekends.
We offer a competitive salary and the opportunity to be part of a very inspiring mission!