Priority Services Representative

About The CompanyCenter Theatre Group is one of the largest, most influential theatre companies in the country by virtually every measure. Over the past 50 years, it has entertained millions of audience members and produced some of the most important shows of our time, many of which have been World premieres and have gone on to award-winning Broadway runs and beyond. As Center Theatre Group enters its next 50 years, it is uniquely positioned to expand the impact of its work with audiences, community, and artists—while making Los Angeles a global destination for theatre lovers and creators alike.Position SummaryMakes out-bound sales calls for Center Theatre Group subscriptions.Primary Responsibilities Makes out-bound sales calls to patrons in order to sell subscriptions to Center Theatre Group’s theatre season. Makes a strong effort to maximize volume of calls, contact levels and sales. Supports the sales goals for the seasonal campaigns. Maintains minimum sales goals and hours set by the Priority Services department. Maintains an enthusiastic positive rapport with patrons by providing complete assistance and correct information with the utmost deference and friendliness when taking subscription orders. Maintains accurate records of all sales, both on patron order forms and for daily timecards, patron lead sheets and any other forms required by the department and company. Attends all training sessions and has complete knowledge of the productions being presented as part of the season for the Ahmanson, Mark Taper Forum and Kirk Douglas Theatres. Has total knowledge of Center Theatre Group ticketing policies and how they relate to the patrons subscription order. Is a member of the annual renewal campaigns, if all requirements have been met. Maintains Center Theatre Group and Priority Services’ high standard of customer service and professionalism when dealing with all patrons and staff. All other duties as assigned.

Secondary Responsibilities Attends an annual development review with the Director of Priority Services. Maintains a clean and neat environment in the Priority Services Bungalow. Makes considerable effort to attend all productions offered by Center Theatre Group as offered.

Qualifications Knowledge and essential skills

General knowledge of live theatre Sales skill with a friendly and service-oriented demeanor Ability to work in a cohesive and respectful manner with fellow staff members Ability to communicate effectively and create an excellent rapport with people outside the organization, representing the organization to customers, the public, government, and other external sources in an articulate and persuasive manner telephonically and in-person Familiarity with telephone systems and office equipment Strong commitment to equity, diversity, and inclusion

Essential functions and capabilities

Ability to speak English fluently is essential Bilingual is a plus but not mandatory Ability to write legibly Ability to sit in workstation, write and be on the telephone for long periods of time

Education, Experience and Licensing

High School diploma or GED equivalent required

MUST have prior experience attending theatrical productions and have a passion for theatre Theatre Education/Experience helpful Sales experience desirable

CompensationCompensation is competitive and commensurate with qualifications and experience. CTG also offers a partial benefits package for this position to those who qualify.To ApplyPlease call 213.972.7653.Only qualified candidates will be contacted.Center Theatre Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information, or any other basis prohibited by law. Center Theatre Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. We support, promote, and embrace a diverse workforce.

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