POSITION SUMMARY:The Sales Representative is responsible for selling and marketing Academy products in assigned markets. Key responsibilities include direct sales to new and existing accounts, developing promotions to increase sales and cross-selling all Academy products to meet or exceed revenue goals. This position reports to the Associate Director of Travel Industry Sales. The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life on Earth. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales
Actively prospecting and developing new business: Including cold calls, outside sales calls, attending local tradeshows, networking and industry events Establish and maintain relationships with client accounts in assigned territory including but not limited hotel sales personnel, concierges, tour operators, group organizers and corporate clients Meet or exceed established goals including revenue, per cap and attendance in assigned business channels, predominantly in the San Francisco market Conduct face to face meetings with business leaders and decision makers within target marketplace and manage the sales process from initial contact through close Develop, maintain and grow ongoing sales pipeline and research opportunities to identify target prospects within assigned territory. Develop strong ties with key customers, accounts and partners and be proactive in understanding the trends and issues likely to impact the market Prospect, develop and manage new and existing groups for Senior Dining Program Develop and execute client communication strategy, including newsletters and eMarketing campaigns Develop and maintain promotions to optimize revenue for all ticketed products Prepare and implement annual sales plan for assigned markets Ability to attend evening and weekends events as required Utilize Salesforce, Google Drive, Galaxy and Tessitura Ticketing systems to book and report revenue and account performance on a weekly, monthly, quarterly and annual basis Maintain current and accurate information on account status and sales activity in SalesForce for all accounts Ensure timely follow-up with clients, before and after sales calls, group inquiries, etc. Prepare and manage annual revenue and expense budgets for assigned markets Facilitate contracting of sales agreements for accounts as assigned Preparation for industry trade shows and other assigned duties Collaborate with the Academy departments to facilitate the needs of the clients and overall business within the sales area Assist with external local tour group inquiries as needed Schedule client Academy site visits and familiarization activities as appropriate to the business plan Follow all Academy safety regulations Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. EDUCATION and/or EXPERIENCE:A qualified candidate will have a combination of the following experience and/or equivalent education:
4 year college degree, or equivalent industry experience. Critical to possess experience directly related to the travel & tourism industry; and corporate San Francisco market Minimum 4 years of direct sales experience working in the travel industry, with an emphasis on corporate travel.
KNOWLEDGE, SKILLS AND ABILITIES:
Proven track record to achieve revenue goals for a cultural facility, hotel, museum, or associated venue within a travel industry sales area of responsibility. Strong communication skills across multiple disciplines, cultures and geographies; demonstrate communication skills including written, verbal, presentation. Proficient in Customer Relationship Management (Salesforce CRM) database, Galaxy Gateway, Tessitura ticketing systems or similar applications. Must be able to work evenings and weekends as appropriate for the business. Excellent phone demeanor and customer service, manages mail (incoming and outgoing) and group client appointments to the In-market sales department. Moderate to high proficiency in MS Office and Google Drive, particularly Excel/sheets and PowerPoint. Support the editing and production of sales and marketing material using PowerPoint, Word and Excel; of particular importance is creativity with PowerPoint. Ability to interact with high degree of professionalism at all levels with business partners. Naturally self-disciplined, tenacious, practical and results orientated. Able to maintain strict confidentiality of all related Academy records. Clean driving record required.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or individuals. Bilingual (spoken and/or written) in Spanish, Cantonese, Mandarin, or other non-English language preferred. PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, reach with hands and arms, and talk or hear. Must be able to lift 40 lbs. Must be able to perform repetitive motions 70% of the time. APPLICATION INSTRUCTIONS: Please submit your cover letter and resume online at https://calacademy.snaphire.com Note that the recruitment timeline for positions vary and depend on many factors, so it is impossible to accurately predict when a position will close. We appreciate your patience during this process. No phone calls please. The California Academy of Sciences will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49). The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance. The California Academy of Sciences is a non-smoking facility. There is also no smoking in Golden Gate Park.