Senior Director Executive Support

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

Role Summary

Senior leader responsible for all aspects of the strategy and execution for creating a world class workplace experience for Madison Square Garden executives and VIPs. This critical services-oriented position will focus on ensuring that all Madison Square Garden senior executives receive a world-class computing experience through a combination of cutting edge technology, “white-glove” customer service and easy to use end user technology designed for purpose. This individual would have had prior experience engaging with senior leaders at the highest level, appreciates the dynamics of working with senior administrative assistants and is comfortable with a schedule that works around the needs and location of the executive. This unique individual is one-part technologist, one-part customer service expert and one-part futurist with a knack for anticipating problems before they happen. They are experts and managing through change initiatives and understand that the end of the day the only metric that matters is the how their executives feel about the technology being used. A critical component of evaluation will be focused on the “instincts” of the individual for tailoring the service experience to the personality of the leader and emotional maturity of the potential candidate.

Specific Functions/Activities Summary

  • Responsible for leading the team responsible for providing executive support services for all MSG executives at the Senior Vice President and above level.
  • Provides concierge like services to key C-Suite executives on a 24x7x365 basis including technology training, asset replacement and upgrades, repairs, moves, changes and general questions.
  • Must create and execute plans to extend persistent white glove service to key executive areas – the ability to establish executive presence and professional relationships with executive administrative assistants and understand schedules and events is critical to success.
  • Develop a team of highly focused professionals whom represent the technology department and stay focused on tasks ensure to service consumers there is never a gap in their service experience is essential.
  • Recommends, selects and acquires all end user technology for the senior executive team – is proficient in its use and ensures the technology is properly developed, configured and deployed.
  • Works closely with the senior administrative support team – develops close working relationships with the admins whom support the senior team and ensure they have an equally pleasant and functional technology experience.
  • Be available to travel as required with the executive team and support remote locations for unique events – this is an on-call 24x7x365 position that can be called upon at a moment’s notice.
  • Translates consumer technology needs to enterprise standards and provides the necessary support in distributed environment. Support the contact lists, mobile devices, tablets and other technologies required by executives “on the go”.  This may also include assisting the executive extend services to hotels, homes or other remote locations.
  • Creates mechanisms to persistently measure the end user experience – provides data explaining the quality services and establishes “methods and tactics” to enable the executive community to be as independent as possible.
  • Manages the lifecycle of all end user devices – tracks the assets performance, plans upgrade cycles and maintains continuity plans in the event the technology of an executive is impacted.

Qualifications

  • 10+ years of designing and delivering workplace and end user technology infrastructure with a minimum of 3 years at a Director and above level at a Fortune 500 company with significant scale.
  • 5 to 7 years working with and supporting senior executives – person must understand the complexities of executive personalities and can withstand the pressures of the work.
  • 5+ years working with third party service suppliers – should include financial, SLA and service definition functions.
  • Experience working with remote and travel users – plans for dealing with issues that come up as the executives are traveling.
  • Must have end point management experience.
  • Must have significant executive presence and be willing to work a flexible schedule inclusive of weekends and holidays – person should be comfortable working both within the office and at times within an executive’s personal location.
  • Must be willing to travel from time to time.

Education

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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