Supervisor Custodial Services - Radio City

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

Specific Functions/Activities Summary

The Part Time Building Operations Supervisor will manage the custodial team and monitor back of house operations during events. Assist in managing event budgets and event labor cost. Plan and organize responsibilities for event days for custodial team. Coordinate event related operations including event set up, installation of event materials, day of event execution and the overnight transition of events. Partner with internal departments including Event Production and Guest Services to coordinate repairs and maintenance on systems. Maintain a first class operation to deliver superior service to internal and external clients. Evaluate and constantly improve the quality of the Theatre’s cleanliness and overall appearance ensuring that the highest client satisfaction and guest experience are achieved. Highly responsive to emergencies in a fast paced, time sensitive environment. Interview candidates for open porter and night cleaner positions and make recommendations for hire. Provide labor requirements and review and approve employee schedules, including requests for time off. Coach team and issue disciplinary actions as needed. Conduct periodic meetings with team to provide training on proper techniques, services, and monthly progress reports. Prepare, provide input, and conduct performance evaluations. Attend required trainings. Participate in special projects and performs other duties as assigned.

Qualifications

The ideal candidate will have at least 3-5 years of supervisory experience in facility management. Prior experience in facilities management with direct responsibility for supervising back of house operations ideally with building maintenance, mechanical systems maintenance and facilities operations.  Will be detail-oriented and able to work on multiple projects effectively in a fast-paced, event driven environment. Must have excellent written and verbal communication skills with the ability to develop good working relationships with all levels of management.  Proven conflict resolution experience.  Commitment to provide a high quality service experience for both internal and external clients.  Strong experience in supervising cleaning teams and proven leadership skills essential.  In depth knowledge of building mechanical systems and facility management.  Must possess excellent verbal and written communication, organizational, and time management skills. Will be computer proficient with advanced knowledge of Microsoft Word, Excel, PowerPoint and Outlook.  Must be available to work daytime, overnight, evening, weekends, and holidays as required. 

Education

n/a

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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