Support Services Specialist

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Overview

  • Open & closing dates

    Opening and closing dates<!– –> 07/12/2019 to 07/26/2019

  • Service

    Competitive

  • Pay scale & grade

    GS 06

  • Salary

    $42,308 to $55,006 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time – Full time

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Duties

Summary

The primary purpose of this position is to process mail; assist with processing temporary administrative records; fulfillment of supply requests; and perform property movement projects for the Gallery. Incumbent serves as Support Services Specialist and provides logistics support that is related to and in support of the ASD and NGA missions.

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Responsibilities

The incumbent receives, deliver, collect, and sort mail, documents, papers and other materials on an established route and time schedule throughout five Gallery campuses. Pick-up and delivery of mail include collection of incoming, interoffice and other mail on a predetermined route and using vehicle as needed between Gallery campuses and NGA warehouse.  Completes mail handling tasks such as rerouting misdirected mail, date stamping, counting mail, screening priority items, preparing and routing control mail, and separating outgoing mail from interoffice and other mail. Reviews and refers misdirected, unaddressed, and undeliverable mail or materials to the Senior Support  Services Specialist or Department Supervisor.

Receives, accepts, scans, and process accountable mail, packages, and materials received from mail carriers: DHL, United Parcel Service (UPS), Federal Express; and United States Postal Service (USPS) regular, express, registered, certified, and insured; and all other incoming mail distributors. Scans and enters tracking information for incoming accountable mail and uses the Mail Management System (MMS) to receive, track, and deliver mail.  Incumbent uses a manifest and handheld tracker to process accountable mail for delivery twice daily. Mail is scanned and identified by the mail carrier, tracking number, mail stop, room number, department or subunit, and recipient or addressee’s name.

Provides assistance for the preparation, packing, and boxing of temporary administrative records for official storage.  Provides NGA record schedule, reviews the paperwork and documentation; pickup and transport records and shredding materials.  Resolves discrepancies with record preparation and contacts the Senior Support Services Specialist or Department Supervisor when needed to resolve discrepancies.  Pick-up records and transport to the official records storage area designated at the NGA warehouse. Coordinates transport with the Senior Support Services Specialist or Department Supervisor for bulk quantity of records and shredding materials.

Assists the Supply Department with fulfillment and delivery of supplies to NGA offices. Fulfillment of supplies may be accomplished by either assisting customers at the NGA supply store or transporting supplies from the NGA warehouse and to NGA offices. Supply requests are documented and receipts are provided to the Supply Department.

Assist the Property Department with property movement of materials, furniture, and equipment scheduled to be moved or relocated to the NGA warehouse or to NGA offices.

Compiles and prepares administrative reports for supervisor on mail counts, daily processing cost and other mail data, record pickup and processing of official records, and other reports as needed.

Travel Required

Not required

Supervisory status

No

Promotion Potential

06

The incumbent receives, deliver, collect, and sort mail, documents, papers and other materials on an established route and time schedule throughout five Gallery campuses. Pick-up and delivery of mail include collection of incoming, interoffice and other mail on a predetermined route and using vehicle as needed between Gallery campuses and NGA warehouse.  Completes mail handling tasks such as rerouting misdirected mail, date stamping, counting mail, screening priority items, preparing and routing control mail, and separating outgoing mail from interoffice and other mail. Reviews and refers misdirected, unaddressed, and undeliverable mail or materials to the Senior Support  Services Specialist or Department Supervisor.

Receives, accepts, scans, and process accountable mail, packages, and materials received from mail carriers: DHL, United Parcel Service (UPS), Federal Express; and United States Postal Service (USPS) regular, express, registered, certified, and insured; and all other incoming mail distributors. Scans and enters tracking information for incoming accountable mail and uses the Mail Management System (MMS) to receive, track, and deliver mail.  Incumbent uses a manifest and handheld tracker to process accountable mail for delivery twice daily. Mail is scanned and identified by the mail carrier, tracking number, mail stop, room number, department or subunit, and recipient or addressee’s name.

Provides assistance for the preparation, packing, and boxing of temporary administrative records for official storage.  Provides NGA record schedule, reviews the paperwork and documentation; pickup and transport records and shredding materials.  Resolves discrepancies with record preparation and contacts the Senior Support Services Specialist or Department Supervisor when needed to resolve discrepancies.  Pick-up records and transport to the official records storage area designated at the NGA warehouse. Coordinates transport with the Senior Support Services Specialist or Department Supervisor for bulk quantity of records and shredding materials.

Assists the Supply Department with fulfillment and delivery of supplies to NGA offices. Fulfillment of supplies may be accomplished by either assisting customers at the NGA supply store or transporting supplies from the NGA warehouse and to NGA offices. Supply requests are documented and receipts are provided to the Supply Department.

Assist the Property Department with property movement of materials, furniture, and equipment scheduled to be moved or relocated to the NGA warehouse or to NGA offices.

Compiles and prepares administrative reports for supervisor on mail counts, daily processing cost and other mail data, record pickup and processing of official records, and other reports as needed.

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