The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Systems Support Specialist. The Systems Support Specialist provides support to end users, identifies, researches, and resolves technical problems, respond to telephone calls, email and personnel requests for technical support, and documents, tracks, and monitors the problem to ensure a timely resolution. The Systems Support Specialist must be familiar with a variety of the field’s concepts, practices, and procedures.Major Responsibilities:

Diagnose and provide support on computer system problems including installing, repairing, and troubleshooting computer hardware, printers, and other peripherals Provide assistance to staff and clients when needed on the use of software and hardware Provide assistance with technology requirements in ballrooms, conference rooms, and other remote locations, including setting up laptops, projectors, network peripherals, and internet access Prepare new and upgraded computers, software, and other components to be integrated onto the network Maintain security and privacy of the information systems, communication lines, and equipment Gather research and communicate pricing on technology equipment and peripherals Establish and maintain multi-user databases Other duties as directed.

Essential Physical Requirements:

Must be able to traverse building, including stairs Be Able to lift or move computer equipment when necessary

Knowledge and Skills:

Three to five years of experience in IT related operations is required Associate’s Degree from a recognized college or university in Computer Science, programming, or closely-related field preferred Working knowledge of technology equipment such as computers, wireless devices, printers, peripherals, etc. Must have knowledge of Windows operating systems, Microsoft Office Suite, remote connectivity, phone systems, remote support tools, printers, and wireless devices Must have demonstrated knowledge of TCP/IP, subnetting, routing, access control lists, firewalls, Site-to-Site and Client VPN (Cisco/Meraki), NAT, and network traffic analysis Must be Proficient in using AWS & AZURE cloud services Strong written and verbal communication skills with the ability to learn and support new technology is required Knowledge of programming and/or servers is a plus

Other Requirements:

Successful applicants must take an IT assessment test Position is mostly days, but must be able to work variable shifts including days, nights, weekends, and holidays as needed Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check

Full-Time Benefits Package Includes:

Eligibility to participate in Group Health, Vision, & Dental Insurance Plans. Employer Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance. Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts. Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program. Paid Time Off including Vacation, Sick, and Holidays

Company Description:

The historic Fox Theatre is one of Atlanta’s premiere venues for live entertainment. The Fox’s 4,665 seat theatre is booked more than 200 performances a year ranging from Broadway to rock to comedy to movies. Private events such as weddings, receptions, corporate events, proms and other gatherings are hosted in the Grand Salon and Egyptian Ballroom. The Fox is located on Peachtree Street in the middle of the city and is on the National Historic Register. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theatre.

The Fox prides itself in being much more than just a historic theatre. The Fox is a memory maker! The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. “The Fox Experience” doesn’t stop at the doors of the Fox. The Fox Theatre Institute is a dynamic outreach program offering historic preservation and operations expertise, consultation and education to performing arts venues in Georgia and the region. The Fox Theatre Institute also provides memory-making educational experiences to students through initiatives such as Fox in a Box.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.

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