The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise. In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
Specific Functions/Activities Summary
The Guest Relations Lead will serve as the head usher during events at Radio City Music Hall. Responsible for working with guest relations staff and management to ensure a positive guest experience. GR Lead will also be responsible for specific sections of the theater, ensure staff and section is show ready and guest’s needs are met. Stock section with necessary supplies such as programs, issue employee breaks, monitor employee shift duties, while assisting supervisors in ensuring staff is properly following policies and procedures.
Candidate must have worked in a customer service capacity in a major theatre or entertainment/retail facility. Proven work history of above average work performance, with demonstrated leadership abilities. Flexibility in scheduling with the ability to work at least 3 days/nights a week including weekends and holidays. The ability to handle multiple tasks, lead large groups of employees and display excellent internal and external customer service is required. Strong communication skills with a concentration on teamwork are essential. Experience working with Microsoft Word and Excel is preferred. Must be available to work nights, weekends and holiday ALL APPLICANTS MUST SUBMIT A FULLY COMPLETED APPLICATION AND COMPLETE THE ON-LINE ASSESSMENT IN ORDER TO BE CONSIDER FOR THIS POSITION.
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Educational requirements may differ from job to job based on the role.
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.