The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise. In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
Specific Functions/Activities Summary
The Usher – Radio City is responsible for greeting and escorting patrons to seats in an efficient and professional manner.
Check, tear or scan patron’s tickets. Welcome guests to the event, provide guest service and answer questions as requested. Check aisles prior to the house open to ensure cleanliness of aisles and seating areas. Provide information to patrons and answer questions/inquiries regarding Radio City Music Hall facility. Be a problem solver with patron incidents. Utilize a bullhorn and radio to direct guests.
Ensure that the rules and regulations of Radio City Music Hall are being adhered to.
Assemble VIP bags and at times work private parties. Operate the elevator in the theatre. Will assist the Merchandise department with stocking, making popcorn, etc. Must be willing to rotate to various positions within a shift. Must be comfortable working with wheelchairs and disabled guests. Should be comfortable with heavy lifting of program boxes and stations. Will assist the custodial department with cleaning of theatre.
The ideal candidate will have:
Strong communication, customer service and problem solving skills. Must be comfortable working with wheelchairs and disabled guests. Must be able to solve guest issues and handle stressful situations in a timely manner. Ensure that the rules and regulations of Radio City Music Hall are being adhered to. Must be comfortable operating an elevator/ must be comfortable with heights.
Must be available to work nights, weekends and holiday ALL APPLICANTS MUST SUBMIT A FULLY COMPLETED APPLICATION AND COMPLETE THE ON-LINE ASSESSMENT IN ORDER TO BE CONSIDER FOR THIS POSITION.
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Educational requirements may differ from job to job based on the role.
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.