Classification: Exempt Work schedule: Full-time Reports to: Director of Marketing and Communications Department: Ticket Services Salary range: DOE

Berkeley Repertory Theatre, a Tony Award-winning theatre company in Berkeley, CA, seeks a highly motivated individual to oversee all operational aspects of box office, subscription, and web ticketing for a seven-show season and special events, while establishing and maintaining policies and practices that assure the delivery of top-notch customer service in all areas.

The ideal candidate will bring experience, enthusiasm, and vision to build a strong team; is comfortable in a fast-paced environment where priorities can shift on short notice; enjoys working both independently and collaboratively; and takes pride in representing a dynamic, artistically driven institution with an international reputation.

Compensation DOE. This is a full-time, benefits-eligible position. Benefits include medical, dental, and participation in Berkeley Rep’s 403(b) retirement plan, among others.

Responsibilities include but aren’t limited to

  • Develop, set, and enforce policies and procedures for box office staff to support the highest level of customer service.
  • Daily operational management of the box office, including staff training, scheduling, and supervision; oversight and implementation of monetary practices and protocols as well as quality control procedures for ticket order entries.
  • Maintenance and testing in Tessitura for production builds, patron records, dynamic pricing, and subscription packages, in coordination with marketing and IT teams; ensure productions are accurately built and maintained in consignment channels.
  • Provide accurate and reconciled daily, weekly, and run-of-show sales reports to marketing, finance, and production.
  • Act as the liaison to internal departments to ensure that ticketing needs are met for sponsors, VIPs, artists, and staff.
  • Execute other duties as assigned.

Preferred candidate will possess the following qualifications

  • Minimum 3–5 years supervisory experience in a customer-focused ticketing operation; arts and culture experience preferred.
  • Bachelor’s degree or a combination of equivalent education or experience.

Knowledge, skills, abilities

  • Tessitura experience required; fluency strongly preferred.
  • Excellent verbal and written communicator.
  • Strong management and customer service skills.
  • Exceptional attention to detail and commitment to follow-through.
  • Demonstrated success of initiating innovations in practice and process.
  • Ability to handle multiple responsibilities and set priorities.
  • Ability to maintain grace under fire, sense of humor, diplomacy, and flexibility.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Love and knowledge of theatre preferred.

Berkeley Rep offers a diverse, congenial, casual environment conducive to professional growth.

Position available immediately. Qualified candidates are invited to submit a cover letter and a résumé without delay. Berkeley Rep will contact candidates of interest. Please, no calls.

Email submissions only. Send only PDF files, no web links, to with “Ticket Services Manager” in the subject line. Only complete submissions will be considered.


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