- Madison, WI, USA
- Full Time
Taliesin Preservation of Spring Green, WI is looking to hire a full-time Tour Operations Manager to manage our public access tour program. Are you a creative, highly organized tour professional with a passion for ensuring an excellent guest experience? Would you like an opportunity to work at the home, studio, and school of Frank Lloyd Wright, a National Historic Landmark and a UNESCO World Heritage Site? If so, please read on!
This position pays an hourly wage ranging from $17.00 to $19.00. We offer a competitive benefits package including group health, dental, vision and paid time off. If this opportunity to get in on the future of an innovative organization sounds right for you, apply now!
ABOUT TALIESIN PRESERVATION
As stewards of the Frank Lloyd Wright Visitor Center, our dual mission is to preserve the cultural, built, and natural environments that comprise the Taliesin property and to conduct educational and cultural programs that provide a greater understanding of his architecture and ideas. We are different from other historic sites because we are not satisfied with just being a museum. We want the estate to stay filled with life.
There is an energy here that captures and engages people. And the staff, without exception, are creative people who care passionately about their work and are full of ideas. We are a small organization and, as such, we offer a lot of flexibility and opportunity for people to develop within their areas of interest–and we are invested in their success!
A DAY IN THE LIFE AS A TOUR OPERATIONS MANAGER
As a Tour Manager, you get to conduct the management of our exceptional tour program. The tour program sustains the organization and provides a consistent source of revenue to drive our ongoing preservation work and programming. You get to help develop the inspiring tours that teach the principles of Wright’s vision through the IDEA transposed from history to discover culture in its dialogue with art, nature, buildings, food, and the environment, all central to human flourishing.
In season, you also manage the day-to-day tour operations, structuring the work so that it supports the organization’s mission. You ensure an exceptional guest experience and work with colleagues to create special experiences for group tours and private entertaining.
During the off-season, on reduced hours, you have an opportunity to focus on strategic development. You assess tour offerings and industry trends to keep the program fresh and relevant. You work with colleagues to integrate the tour programs into other areas of the organization.
QUALIFICATIONS FOR A TOUR MANAGER
- Customer service and/or tour guide experience
- Management experience
- Cash Control experience
- Strong communication skills
- Passion for storytelling and history
Are you creative? Enjoy coaching and mentoring others? Have strong communication, both written and verbal? Have good interpersonal skills and the ability to collaborate with diverse groups of employees and customers? Able to prioritize tasks while maintaining flexibility? If so, you might just be perfect for this Tour Operations Manager position!
The tour program operates from April 1 – November 30th. In season, we are a seven-day-a-week operation. Out of season, we have very flexible office hours.
ARE YOU READY?
Please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!