Position Information

Position Title Unified Communications Specialist Department Information Technology – 139 Position Summary

The Unified Communications Specialist will join the AMNH I.T. team to provide support and maintenance for the Museum’s Unified Communications network, applications and systems, specifically Avaya CS1000M and Cisco CUCM. This position will isolate defects in telecommunications equipment; repair or replace parts and test repairs using certified test equipment.

The Unified Communications Specialist will perform phone provisioning including Moves, Adds, and Changes on Avaya CS1000, Avaya CC7 and Cisco CUCM and CUC. Complete network cabling, tracing and cross connects to provide network connectivity to support staff moves and special events.

In addition, this position will administer and troubleshoot on site voice mail, speech recognition, electronic fax, video conferences and software application as they arise. The UC Specialist is also expected to work on a broad range of special projects and task as assigned by manager as needed

Required Qualifications

– At least 5 years of experience supporting Nortel and Avaya PBXs.
– Extensive training and experience supporting and administering Nortel and Avaya Communication Server 1000M.
– Previous training on Avaya contact center 7, AVST CallXpress voice mail and Session Border Controllers, preferably Sonus.
– Ability to work in a fast-paced, demanding environment under minimal supervision.
– Willing to work nights, weekends and holidays as needed.

Preferred Qualifications

– Bachelor’s degree in related field.

Physical Demands Category Full-Time Total Number of Scheduled Hours Per Pay Period 70 Union Status Non-Union FLSA Non-Exempt EEO Statement

The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender, sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, or national or ethnic origin, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law. If special accommodations are needed in applying for a position, please call the Office of Human Resources.

Quick Link http://careers.amnh.org/postings/2215
Posting Detail Information

Posting Number GS262P Open Date 01/13/2020 Close Date Open Until Filled Yes Special Instructions to Applicants

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