JOB SUMMARY: The Visitor Engagement Manager ensures the daily operations of the museum provide each visitor with the opportunity to a heightened museum experience. The Manager is responsible for leading and coordinating in the development and implementation of visitor services efforts to meet short and long-term goals. The Visitor Engagement Manager reports to the Deputy… Full Time
Posted 13 hours ago
JOB SUMMARY: The Visitor Engagement Manager ensures the daily operations of the museum provide each visitor with the opportunity to a heightened museum experience. The Manager is responsible for leading and coordinating in the development and implementation of visitor services efforts to meet short and long-term goals. The Visitor Engagement Manager reports to the Deputy Director. ESSENTIAL JOB FUNCTIONS:
Maintain visitor reception, orientation, and admission process with focus on customer service and ensure visitors are admitted professionally and promptly. Provide and maintain information in the form of maps of the building and sculpture garden or other media. Dissemination of information related to visitor inquires about exhibitions, events and programs. Oversee operations and daily management of the coat room and bathrooms. Plan, procure and coordinate visitor enhancements/refreshments for public events, programs, meetings, and membership events. Ensure proper handicapped access and assistance. Supervision and scheduling of the admissions staff. Track and address visitor comments and complaints. Ensure accurate attendance reporting. Coordinate operational policy and training with admissions, security, retail operations and program and education facilitators to create consistency among frontline staff. Address priorities with the maintenance and housekeeping staff. Ensure the frontline staff provides more curatorial information to visitors through training and reference materials. Provide first aid, safety and emergency planning and provision for staff and visitors.
ADDITIONAL RESPONSIBILITIES: Represent the museum at functions for the purpose of cultivating relationships within the community. SUPERVISORY RESPONSIBILITIES:
Admissions cashiers Volunteers Visitor Services Interns – academic year and summer
MINIMUM QUALIFICATIONS: Bachelor’s degree in public relations, communications or museum studies from an accredited university or equivalent in experience. SKILLS AND PERFORMANCE STANDARDS:
Proven ability to manage visitor services functions in a cultural museum setting. Knowledge of and interest in the arts. Excellent public relations, communications and supervisory skills. Ability to adapt to changing priorities. Ability to work independently and efficiently on several projects simultaneously. Computer skills.
PHYSICAL REQUIREMENTS This position requires the following physical activities:
Sitting, walking, finger dexterity, talking, hearing and visual activity Occasional lifting (up to 10 pounds)
WORKING CONDITIONS: Normal building environment and may be subject to fast-paced decision making during crowded visitation situations.