Visitor Services Agent 2020 Summer Season

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General Summary:? The Visitor Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience.? This position requires a flexible schedule to include weekends, holidays, and special events. The Visitor Services Agent will report directly to the Director of Visitor Services Operations and Visitor Services Manager(s).

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Essential Functions:

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Primary Function:

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  • Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
  • Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information;
  • Provide guest control, including challenging situations;
  • Use a campus wide radio system to communicate information;
  • Assist with transporting guests safely to and from designated locations throughout assigned shift;
  • Maintain cleanliness at work locations;
  • Ensure guest safety at all times;
  • Load and unload responsibilities associated with Zoo shuttle;
  • Load and unload responsibilities associated with amusement rides;
  • Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
  • Monitor and validate memberships of guests at the Zoo entrance;
  • Perform other duties as assigned; and,
  • Adhere to all policies and procedures of the Zoo.

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Communication (Internal and External):

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  • Respond appropriately to guests? questions, comments, or concerns;
  • Communicate with fellow Visitor Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
  • Contact an appropriate staff member necessary to resolve guest issues.

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Management of Resources (financial, human resources, facilities):

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  • Distribute Zoo literature, including but not limited to:?maps, event flyers and comment cards, while maintaining accurate supply of the same; and,
  • Monitor guests? behavior to ensure their safety on and around the rides, tram, and train.? ? ? ?

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