Visitor Services Agent - Custodial

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General Summary:? The Visitor Services Agent – Custodial is responsible maintaining sanitary conditions within the zoo grounds. This position is also required to respond to guest inquiries in a way that promotes a positive Zoo experience, and demonstrates unparalleled customer service.?

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Essential Functions:

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Primary Function:?????????????

  • Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
  • Conduct cleaning in assigned areas to include vacuuming, emptying trash and cleaning bathrooms;
  • Maintain sanitary conditions of the non-public and public restrooms within the zoo grounds;
  • Order supplies for bathrooms and distribute accordingly;
  • Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttle, and membership information;
  • Provide guest control, including challenging situations;
  • Use a campus wide radio system to communicate information;
  • Ensure guest safety at all times;
  • Perform other duties as assigned; and,
  • Adhere to all policies and procedures of the Zoo.

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Communication (Internal and External):

  • Responsible for keeping Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
  • Respond appropriately to guests? questions, comments, or concerns;
  • Communicate with fellow Visitor Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
  • Contact an appropriate staff member necessary to resolve guest issues.

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Management of Resources (financial, human resources, facilities):

  • Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hour logs.

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