Winter Lights Service Staff- Temporary

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Position Overview:

 

Eleven at Crystal Bridges specializes in modern American comfort food. Our Front of House Service Staff exhibits exemplary service to guests while supporting the Museum’s strategy of “Welcoming, Invigorating, and Excellence” in order to leave a lasting positive and dynamic impression.

 

Front of House Service Staff duties may include:

  • Lunch Server
  • Dinner Server
  • Barista (Must be at least 21 years of age)
  • Bartender (Must be at least 21 years of age)
  • Special Event Server
  • Server Assistant
  • Host/Hostess
  • Winter Lights Service Staff

 

Hourly rate of pay will correspond to the role performed. Employees will be expected to accurately clock in and out according to assigned shift. This is a temporary position with the potential to transfer into a more permanent role. 

 

Principle Responsibilities (Essential Functions)

 

  • Maintain thorough knowledge of Crystal Bridges’ collections, history, and events
  • Maintain thorough knowledge of restaurant’s hours of operation, services, menus, specials, and “Edible Responsibility”
  • Ensure cleanliness and safety in all areas of service
  • Record and manage reservations according to Eleven’s policy
  • Provide an atmosphere that evokes the Museum’s mission of “Excellence, Welcoming, and Invigorating”
  • Provide Total Team Service allowing for consistency in guest satisfaction by continually observing both quality in food and service
  • Complete all assigned opening and closing duties as required

 

Other Duties

  • Greet guests with enthusiasm
  • Assist in the setting and maintaining of buffets
  • Assist with a variety of place settings
  • Provide tray service for both beverages and food
  • Assist with questions and decisions regarding the menu
  • Take beverage and food orders (Bar back for special events must be at least 21 years of age or older)
  • Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staff
  • Provide refills and pre-bussing
  • Continually observe guests and provide service complimentary to their needs.
  • Perform bussing duties as needed
  • Show appreciation to guests as they leave
  • Assist in set-up, clean-up and breakdown of event area
  • Other duties as assigned

 

Minimum Qualifications

Education, Training, and Traits:

  • Must be 19 years of age or older (21 for bar duties)
  • Excellent people skills and an outgoing personality
  • Possess a strong commitment to customer service
  • Highest ethics in regard to honesty, integrity, and work ethic
  • First-hand knowledge of service steps and dining room procedures

 

Work Experience:

  • Experience with customer service in a hospitality environment

 

Skills and Abilities:

  • Ability to work flexible shifts including weekends, holidays, and evenings
  • Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
  • Ability to carry large, heavy trays
  • Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
  • Possess strong organizational, problem solving, and time management skills

 

Physical Requirements and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • Physical demands:  In the work environment described below, position requires working in high functioning kitchen, dining, and special event and offsite areas for prolonged periods of time; good eye/hand coordination; bending and stretching; and physical stamina to lift and carry a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public in a professional and courteous manner. Occasionally, while performing the duties of this job, the employee may be required to independently travel in the local area.
  • Work environment:  The physical arrangement of the work space may require the position to work in a variety of Museum spaces. Work space must be organized and reflect efficiency. The noise level in the dining environment is usually moderate

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